Find quick answers to your questions below…
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your order status.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable
How do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
The Tracking number starts with: 1Z9V13Y
Tracking is listed towards the bottom of the receipt sent by email.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact UPS customer service & Interlock Kit for assistance with claims.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance
My product package is missing parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for help replacing missing parts. A list of contents included in your Interlock Kit package can be found on page 4 of the installation instructions.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
What is a Generator Interlock Kit?
The original Interlock Kit is a NEC code compliant mechanical breaker lock-out product. Specifically designed for the purpose of preventing dangerous back-feeding scenarios after the power goes out and it is necessary to transfer away from the main power grid to a secondary power source, like a portable generator or solar battery.
Why you should Install our Interlock Kits
Our Interlock Kits can save you thousands of dollars. By utilizing an Interlock Kit, Inlet Box, and generator power cord combo, a person eliminates the danger of running power cords across the home to items individually. An added benefit is the accessibility Interlock Kits offer the panel operator. If you compare a manual transfer switch panel and an Interlock-Kit-Ready Panel, depending on the capabilities of one’s back-up power system, the Interlock Kit offers access to 2x-6x more breakers than a transfer switch panel! Using the Interlock Kit at your home or business will cut the cost of installing a generator or solar system in HALF or MORE guaranteed. That means more money back in your pocket this year!
What does an Interlock Kit look like?
Products are designed in AutoCAD and laser cut out of stainless steel. The Original Interlock Kit is the sturdiest Interlock Kit available today. Like and electrical panel, Interlock Kits change shape based on the breaker configuration that they must interact with. The design of the kit may change but the operational premise remains the same from kit to kit
- The Interlock Kit consist of steel plates – a back plate that acts as a base and a front plate that acts as a slide, held together with binding posts and screws.
- Our logo & certification for use with UL 67 is engraved on ALL kits to satisfy inspectors
- Visit our shop page to view our Interlock Kit on an electrical panel
The Original Interlock Kit comes Tested for Use with all UL 67 Panelboards
We are proud to work with America’s premier testing entity for product safety approvals and regulatory certification of electrical products – www.metlabs.com
On a twice annual basis Interlock Kit tests products in the following areas:
- Operational standards
- Operational effectiveness
- Code compliancy
How do I choose the correct Interlock Kit for my panel?
- First Determine the manufacturer of your panel, by looking on the inside of the panel door at the manufacturer information. If no information is available use the breakers on the inside of the panel to help you determine the manufacturer
- Determine the amperage of the main breaker
- Determine the toggle throw direction of the main breaker: horizontal or vertical action
- If there is a gap between the main breaker and branch circuits, measure how big the gap between the two points may be
- Determine if the main breaker is centered, offset left, or offset right in the panel
- If you cannot find a kit after gathering this information and using the website to find a match, reach out to our sales team who will be able to match or confirm the best kit for you. We are always happy to help.
- Shoppers/contractors contact: firstname.lastname@example.org
- Supply houses/Distribution centers contact: email@example.com
How does an Interlock Kit work?
Your panel is a distribution and protection system for electricity in your home. Power is fed from the utility into the panel. From here it is run across the different circuit breakers and out into the rest of the home. The Interlock Kit allows you to safely transition from the utility feed to the back-up power source by sliding to interfere with either the MAIN or GEN/SOLAR breaker, forcing one breaker OFF while the other is operating.
- The process for transitioning from grid power to a secondary power source is outlined below:
- Turn main breaker to the OFF position
- Turn all branch circuits to the OFF position (to not overload the generator while in a start-up phase
- Slide Interlock Kit into the open position created by throwing the main breaker OFF
- This will allow the secondary power source to be turned ON
- The kit is now forcing the MAIN OFF and allowing the generator or solar battery to be ON
- The kit is now forcing the MAIN OFF and allowing the generator or solar battery to be ON
- WARNING: Allow appliances to start before engaging the next circuit
Do Interlock Kits carry a warranty?
All products listed and sold by Generator Interlock Technologies, LLC are covered by a satisfaction guarantee for 30 days or you will be refunded for the full amount of the products ordered, shipping charges not included in refund. After 30 days all sales are final. To receive full refund the product or products ordered must be returned and must be without altercation or damage not considered normal wear and tear as a result of use or installation. Any questions can be directed to Generator Interlock Technologies by using the contact information setup on this site.
What will a generator run once an Interlock Kit has been installed??
So, an Interlock Kit has been installed into the main distribution panel on site. The kit has turned the entire electrical panel into a transfer panel and is ready to operate. But which items can you run?
- Start by adding up the wattage for necessary items in the home. Most household items have a wattage clearly listed on the nameplate. If only amperes and volts is given, just multiply: (10.2 amps x 120 volts = 1224 Watts). Note that is not a good idea to run a generator at full capacity. Do not run the generator at more than 80% capacity for more than 1 hour of operating time. Below are generalized amperages for common household items. (NOTE: check your appliances for an actual wattage number as they can vary from one to the next)
- Electric Water Heater = 4500 Watts
- Microwave = 1600
- Toaster oven = 1800
- Stove top = 2200
- Hair dryer = 1500
- Well pump = 2000
- Basement sump-pump = 900
- Refrigerator = 700
- Freezer = 700
- Furnace or boiler (gas, oil, propane) = 700
Make sure the generator can support all of the items that are necessary to run during an outage. A 7500-Watt generator would offer the ability to run almost anything in the home that would normally be ON – just not all at once. For example: the water heater could be run overnight while fewer items are necessities and then turned off in the morning after a shower when a person would most likely use a blow dryer and microwave to make breakfast.
How do you connect your generator to your generator breaker in the electrical panel
A qualified electrician would hard wire from the electrical panel, where a generator back-feed breaker is installed, over to a generator convenience outlet or receptacle. A generator power cord would then be plugged into the receptacle and ran over to the generator. Once the Interlock Kit is installed, the generator is ready to safely use!
Accessories like Outlets, power cords, breakers, PowerBack Meters that you will need to run your generator can be found here:
How do I use the generator to feed my panel?
Back Feed Breakers (generator breaker)
The back feed breaker is how the power from your generator gets into your panel and the breaker style must match the style of your panel. You can either order the amperage breaker that you need (check your generators owners manual) or just tell us the size of the generator you plan to use and we can match the size and style of the breaker for you.
Generally, people use a 30 amp back feed breaker and convenience outlet for generators up to 8,000 watts and a 50 amp back feed breaker and convenience outlet for larger units. For generators with outlets greater than 50 ampx, please consult the factory.
How do I create space in my electrical panel for a generator back-feed breaker If I need more space?
Back-feed generator breakers will need at least two breaker spaces in order to be installed and operated. That could be a problem if your breaker panel is full of breakers already. A tandem breaker also referred to as a “piggy-back breaker” helps to create space by consolidating two independent circuit breakers, into one breaker space. Tandem breakers will only take up one breaker space but will have two independent switches in that space, making it perfect for creating more space.
- Note if you are removing single pole breakers to replace with tandem breakers, make sure that the amperages listed for the tandem breaker match the amperages of the original single-pole breakers. So, a if you removed two 15-amp items, a 15/15-amp tandem breaker would be necessary. If one single-pole was a 15 amp and the other was 20 amp, then a 15/20-amp tandem breaker would be the best breaker
- Click here to view tandem breakers on the accessories page.
How do I create an account?
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
How do I edit my account information?
Click the "My Account" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account" link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
How do I return my product?
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Do you ship to my country?
We currently ship to any and all places within the U.S. and Canada.
Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
All orders will go out the same day if submitted before 12PM EST.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
All kits returned within 30 days of purchase will have the 10% restocking fee waived. All returns should be seen in 3-5 business days. If it is after the 30-day mark, we can still refund you for the kit but the 10% restocking fee will be applied. Please call at the number on the website for an RMA/Identification number.
Please see our Terms & Conditions for complete details regarding our return policy.
Made in America Guarantee
This product is designed and manufactured in America!
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account" link at the top right hand side of our site to print invoices.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
How do I find my product?
Reference the Product FAQ for "How do I match an Interlock Kit to my panel?"
To find the product(s) you’re looking for, you may (1) use the shop button in the top portion of the website (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located in the shop option above.
QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product.
If you have any trouble locating a product, feel free to contact customer service for assistance.